David’s personal experience spans more than 35 years, both as a Manager and Consultant.  During the mid 90’s he worked for a large American based consultancy group on projects with corporate clients across Europe. These projects married behavioural change programs to process improvement opportunities, thereby maximizing the client’s human and material resources. His professional qualifications are; membership of the Chartered Management Institute (CMI), Chartered Quality Institute (CQI); the Institute of Leadership & Management (ILM) and the Association of Productivity Specialists.

Having traded in North America for around ten years on ISO system projects, David has gained a vast experience in dealing with the growth & survival issues experienced by Small to Medium sized enterprises (SME’s). He now employs these experiences back home here in the UK to assist companies to overcome their skill shortfalls and business growth opportunities. He does this by conducting skills diagnostic studies along with process flow-lines to devise a tailored program to take them to the next level of their development.

A few examples of the types of areas he has assisted businesses with are; Business Modelling*, Performance Reviews, Objective Setting & Measurement, Key Performance Indicator development, Strategic & Operational Planning, Marketing Plan Composition, Customer Relationship Development.

See David's letter to QW click here

David’s Core Strengths

Business Modelling

Building blocks*: We train your staff in the use of the 9 building blocks to analysis your existing business model to improve it and/or assist you in re-designing a new model in keeping with today’s challenges.

Customer service standards

Parameter determination: We coach your team to determine critical success factors (CSF’s) in each segment of the market you service, then develop internal key business indicators (KBI’s) to evaluate whether your are achieving your CSF’s.

Metrics: This is critical for ensuring that you are proactively taking steps to measure the service level provision you are giving your customers

Strategic & Operational Planning

Strategic Planning: We conduct a SWOT analysis on the strategic decision making process of your business with input from you and your staff. From the joint analysis we coach your team to develop strategies for winning business.

Operational planning: The operational planning phase is then aligned with the strategic plan, where again, we coach your team in preparing these plans, so that everyone marches to the same drumbeat and understands where the business is going

*Business Modelling – using the 9 Building Blocks -

1. Customer Segments  (markets) serviced
2. Value propositions – the package we are offering our customers
3. The 3 Channels: – Communication, Distribution and Sales
4. Customer relationships
5. Revenue streams
6. Key resources
7. Key activities
8. Key partnerships
9. Cost structure

“David was very knowledgeable & provided very insightful and unique ideas & concepts to my project” Mike Minutillo - Banker with Fortune 500 Company